One of the things we love doing most is providing the continuous improvement community with more resources and opportunities to learn. Our webinar series aims to do precisely that by bringing in experts, improvement professionals, and front-line process operators to share their experiences and knowledge.
This post is a recap of one of our most popular webinars ever. Mark Graban, our senior advisor, was delighted to host Mark Valenti. (You can never have too many Marks on a webinar, but you can in a webinar recap. To make it easy to tell who is speaking, and keep the informal tone of the presentation, I'll call them Mark Valenti just Mark, and Mark Graban, Mark G.)