These days just about everything is online and connected. I got a new emersion circulator to make sous vied meals; it’s controlled by an app on my phone. That’s awesome. It’s no wonder that HR leaders in almost every industry are looking for ways to move previously analog tasks into the digital age. The employee suggestion box is no exception. There are a bunch of ways to put it online from software built for that purpose to anonymous surveys and submission forms. But does it help? Does moving the suggestion box to the cloud result in better ideas? Do employees feel more heard?
For the leaders we’ve spoken with, the answer is no. Removing the steps of walking to a box, jotting down the suggestion, and dropping it in often does result in more suggestions initially. Requiring specific fields to be completed can increase the quality of the recommendations in the beginning, but the improvements are generally short-lived. People soon begin to ignore the link or icon, just like they ignored the physical box.